Mobile Unified Communications: the future of responsive employees
The responsiveness of the enterprise employee has been a pain point for a long time; everyone has a horror story of a long hold time only to be connected to the wrong resource or worse the call dropped. Unified Communications (UC) allow employees ways to connect and remain responsive. UC increases productivity through timely communications and it reduces operational costs by merging the most common communication channels – a win for both the customer, employee and enterprise.
Mobile services are essential in the growth orientated enterprise in order that it remain competitive and effective in the modern business climate. As a result, mobile expenses are increasing rapidly in today’s enterprise businesses. Not all users have the same needs – sales professionals and mobile executives have quite different requirements than those users in the corporate campus.
The employee will benefit from:
- One phone number
- One voice mail
- Internal PBX extension dialing
- Ability to use newest communications technology including the iPhone and Droid
Smoothstone incorporates these benefits to create a transparent communication platform for the responsive and mobile employee, and allow them to become more mobile by integrating both work and life communications.
At one time people were isolated from enterprise communications services; they would come in to work and check their personal life at the door. Now, work and life blur, and it’s essential that enterprise communications tools change with those changing cultural norms. The new mobile employee can now benefit from a unified communications approach with their mobile handheld sets including features such as unified voice mail, conferencing and a single number.
The employee’s company can benefit by reducing total monthly charges, having a central call detail of all mobile phone activity and using more of the company’s IT infrastructure (corporate voice mail services and international calling plans).
In specific the company will benefit from:
- Central Call Detail Recording (CDR)
- Common enterprise dialing plan
- Policy enforcement
- Toll avoidance
Mobile Unified Communications offers an outstanding opportunity to change business processes and empower employees to be more responsive while reducing the operational bottom line. As UC matures employees will become more responsive, and allow the enterprise to operate with the urgency of a emerging company, thus providing a win for the customer, the employee and the company.
